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JPEmail - Email List Manager & Mailer
2001-2006 JPE Consulting, LLP

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JPEmail FAQ


  1. How do I deal with REMOVAL or LIST REMOVAL requests?
  2. How do I get JPEmail to send using AT&T Worldnet?
  3. How do I import from MS Outlook Express
  4. Why can't I import from MS Outlook
  5. Basic connection issues
  6. What connection configurations have been tested?
  7. How many list, contacts and messages can I have in JPEmail?
  8. Relaying Not Allowed message
  9. Unable To Connect to SMTP server when SENDING EMAIL?
  10. Unable To Connect to SMTP server when TESTING A MESSAGE?
  11. How do I embed graphics in my HTML message?
  12. How do I get JPEmail to send using AOL, MSN or any other ISP that doesn't provide an SMTP server?

Question) How do I deal with REMOVAL or LIST REMOVAL requests?
You should place a few lines at the bottom of your (email messages) stating that recipients can be removed from a list by reply to the message with the word "REMOVE" in the subject line. Now to handle this in JPEmail, first create an email list called REMOVED. Next, when you get removal requests, simply go into JPEmail, find the corresponding contact record, and then press the LISTS button. Now simply unassign this contact from all lists, and then assign them to the REMOVED list.
It is recommended that you keep these contacts in your database so that they will not be imported again!! Having them in the REMOVED lists prevents them from getting sent email again in the future (providing that you DO NOT ever send to the REMOVED list!!).

Question) How do I get JPEmail to send using AT&T Worldnet?
We have gotten JPEmail to send using AT&T Worldnet! Here are the JPEmail settings that we used. In the settings screen / testing area / we put in our Worldnet email address : (something@worldnet.att.net). In the testing SMTP server address we put mailhost.worldnet.att.net. In the Maintain Email Lists screen in the email list SMTP server we also put mailhost.worldnet.att.net.
We found that WE HAD TO log in to Worldnet using their little log-in program in order for JPEmail to work!

Question) How do I import from MS Outlook Express?
[ Version 1.01 ]
To import from MS Outlook Express, you must first EXPORT to a .CSV file from Outlook Express. To do this start Outlook Express, then click on FILE and then EXPORT and then ADDRESS BOOK. In the next list pick, TEXT FILE (Comma Separated Values). Now pick a temporary spot to save the exported file to (C:\windows\temp\temp.csv etc...). The next screen asks you to select the fields you wish to export. IMPORTANT, you must pick or check off all of the fields in order for JPEmail to successfully import from the file!!!
Finally click on the FINISH button.
After the export is finished, Start JPEmail and go into the Maintain Email Contacts screen. Then click on the IMPORT button. In the next screen click on the MS Outlook Express CSV button. You will then select the .CSV file to import from ( this will be same file that you exported to above ). JPEmail will then begin to import the contacts. You will have the option to add the imported contacts to an existing JPEmail email list.
[ Version 1.02 ]
Follow the above steps, however, you no longer need to select ALL of the fields to export. You MUST at least pick the email address.

Question) Why can't I import from MS Outlook?
[ Version 1.01 ]
At this point, JPEmail imports from an MS Outlook Express .CSV file, but DOES NOT work with an MS Outlook .CSV file. The reason is that the full version of MS Outlook formats the .CSV file a bit differently than MS Outlook Express. To get around this it is recommended that you EXPORT your contacts from MS Outlook into a .CSV file and then import them into Outlook Express. Then export them from Outlook Express into another .CSV which JPEmail can import from. When exporting from Outlook Express you must select or check ALL of the fields to export. For more info about importing from MS Outlook Express CLICK HERE.
[ Version 1.02 ]
JPEmail should import from MS Outlook now just fine.

Question) What are some of the basic connection issues?
When attempting to connect, JPEmail simply sends a connection request to Windows. The basic connection will occur according to your Windows Internet settings.
If JPEmail can never start the connection, please try this;
1) close JPEmail.
2) connect to the internet via your web browser or dial up connection.
3) use your web browser to ensure that you are connected and can get to some web sites.
4) with your internet connection still open, start JPEmail and do a Message test by going to the Maintain Email Messages screen, finding a message, and pressing the TEST button.
5) if the message still does not send or you see a message about unable to connect to SMTP server then please see this topic :
Unable To Connect to SMTP server when TESTING A MESSAGE?

NOTE: Because DialUp Networking settings can vary, version 1.01 of JPEmail is not always able to initiate the Dial Up Connection. If this is the problem, then you will need to connect to the internet PRIOR to doing a message test or sending email.

Question) What connection configurations have been tested?
The following connection configurations have been tested and work fine!
===> Windows ME, & 98 connected to internet via LAN. Gateway machine uses dialout connection, with Windows ME running the Internet Connection Sharing protocol. Client machines internet settings set to connect directly to the internet.
===> Windows 98 connected to internet via LAN. Gateway machine has permanent connection to internet, with Windows 98 running the WINROUTE PRO proxy server. Client machine(s) internet settings set to connect to proxy server - set to Gateway's IP address.
===> Windows 95 with internal MODEM. Is working fine when connected to internet prior to doing a JPEmail mass send or test message. JPEmail occasionally fails to bring up dialer if not already connected.

Question) How many lists, contacts, and messages can I have in JPEmail?
There is no built in limit to the number of email lists, email contacts, and email messages. The ONLY factor is the FREE SPACE on your hard drive. If you have a big enough hard drive with enough free space on it, you could have billions of lists, each with billions of contacts.

Question) I get a message about RELAYING NOT ALLOWED and the message does not send! What does this mean?
This message will frequently occur when the SMTP server you are trying to send through is NOT with the ISP that you are connected to the internet with. Some SMTP servers only allow connection if your current IP address begins with the same number as theirs. In this case, you MUST connect to the internet with the same ISP that controls your mail server.

Question) When SENDING EMAIL why do I constantly get a message about UNABLE TO CONNECT or CANNOT CONNECT TO SMTP SERVER.
This message occurs whenever JPEMAIL times out trying to connect to the SMTP server. This is around 50 - 70 seconds. To correct, FIRST make sure you are connected to the internet, then please follow these steps;
1) In the Maintain Email Lists screen, make sure that you have entered the correct SMTP (outgoing) server address for the list you are attempting to send to.
2) In the Maintain Email Messages screen, make sure that you have entered a valid email address in the FROM and REPLY TO fields for the message you are attempting to send.
3) Make sure that you can connect to the internet at all. Try connecting to some sites with your WEB browser.
4) In version 1.01 the username and password fields are not used when connecting to the SMTP server. If your SMTP server requires a username and password then JPEmail Version 1.01 will not work.
5) See question 2
Relaying Not Allowed

Question) When TESTING A MESSAGE why do I constantly get an error about UNABLE TO CONNECT or CANNOT CONNECT TO SMTP SERVER.
This message occurs whenever JPEMAIL times out trying to connect to the SMTP server. This is around 50 - 70 seconds. To correct, FIRST make sure you are connected to the internet, then please follow these steps;
1) In the Settings screen, make sure that you have entered a valid SMTP (outgoing) TEST server address.
2) In the Settings screen, make sure that you have entered a valid TEST email address.
3) Make sure that you can connect to the internet at all. Try connecting to some sites with your WEB browser.
4) In version 1.01 the username and password fields are not used when connecting to the SMTP server. If your SMTP server requires a username and password then JPEmail Version 1.01 will not work.
5) See question 2
Relaying Not Allowed

Question) How do I embed graphics in my HTML message?
1) Attach the graphic file(s) using the Attachments tab on the Maintain Email Messages screen.
2) The graphic(s) to be embedded must be at the top of the attachments list.
3) Include the following in your email message -

#IMAGE:<order in attachment list>:<options>#

where <order in attachment list> is the number of the attachment in the attachment list and
where <options> are the options for the image

Example: #IMAGE:1:width = "50" height = "50"#

Question) How do I get JPEmail to send using AOL, MSN or any other ISP that doesn't provide an SMTP server?
JPEmail needs a SMTP server to send email. AOL, for example, uses a proprietory email format (not SMTP) to send email. We have found two different options to be able to use such ISPs with JPEmail.

1) There are services that provide an SMTP server. One such service that offers a free option is HotPOP. There is a limit to number of messages that you can send with the free option. We have been able to use HotPOP to send from JPEmail. Additional information can be obtained at http://www.hotpop.com.
2) Run your own SMTP server. We have verified that Mercury/32 will work with JPEmail. This is free software which can be downloaded from http://www.pmail.com/downloads.htm. Download the "Mercury Mail Transport System for Win 32 and NetWare Systems" version. Click here to get detailed directions on how to install/configure Mercury/32 and JPEmail.

2001-2006 JPE Consulting, LLP - All rights reserved

Page Updated - 08/14/2006